Employment

 

Kenton Cycle Repair is the oldest bike shop in the Kenton neighborhood.

We specialize in providing obscenely friendly service, quality products and repairs, and unsolicited, but often useful advice.

We repair all types of bicycles, sell new and used parts, and carry Raleigh bicycles.

We have a diverse customer base and are looking for someone to build, sustain, and represent an inclusive environment for everyone who enters the shop:

Customer Experience Champion

No mechanical experience with bicycles required
But you do need to be the GOLD STANDARD at customer service

Required Qualifications:

  • Driven to craft friendly and authentic customer interactions from start to finish

  • Comfortable and confident in managing customers on a busy sales floor

  • Computer savvy with POS experience (we use Lightspeed)

  • Enthusiasm for using bicycles as transportation

  • Expert in time management

  • Advocate for communicating in an inclusive manner

Preferred additional skills:

  • Experience working in a bicycle shop.

  • Knowledge and opinions about new bicycles and accessories

  • Ability to advise customers who are new to bicycling

  • Social media savvy

  • Ability to create digital and printed signs and marketing materials

  • Massive attention to detail and relentless follow thru

Primary Responsibilities:

  • Evaluate customer needs and advocate choosing the rightest products

  • Create a friendly atmosphere for every single customer

  • Assist customers in navigating the process of selecting and buying a new bicycle

  • Assist customers in selecting helmets, lights, locks and other accessories

  • Direct customers in need of repairs to mechanics

  • Assist in opening and closing procedures

Hours/Schedule:

  • Must be available to work Saturdays and Sundays thru summer.

  • 32-40 per week April - September.

  • Potential for year round employment

Benefits:

  • Competitive wages based on experience, (starts at above minimum wage)

  • Employee purchase pricing on bicycles and parts

  • Working with rad people who love bicycles

  • Working with dorky bike nerds

  • Working with a team that will empower you to be your best

  • Opportunity to learn bicycle mechanic skills

How to apply

Individuals who identify as people of color, women, trans, and/or non-binary are strongly encouraged to apply.

Resume detailing your customer service experience and cover letter outlining why you want this position accepted in person at the shop or via email at: info@kentoncyclepdx.com